How did this person do this?

[WolverineLogan2020]

I made a google review post on a doctor practice and gave it 1 star and I specifically gave the reasons for this on the post. This was last Sunday then I got a response from the owner the same day which was weird since it was Sunday and it was closed. He just stated " We appreciate your feedback. Call us at (phone number) your convenience. I am not a current patient at this place anymore and that's because I was not satisfied with the actual treatment since it was not successful and negative side effects. After many complaints about the treatment of this doctor, he simply gave up and sent me a letter saying I was dismissed from this practice and to find another practice which are farther away and a lot more expensive. I tried to see another doctor at this same practice but they wouldn't let me just because the other doctor was female and had to have a nurse there as a witness seeing me nude which I didn't want. So this week this practice sent me an automated voicemail and text message stating it was time for a checkup which is weird since they already sent me a dismissal letter months ago.  Then next day I check on the review I left and it was gone. The question is, how the hell did the owner get rid of the negative review which was 100% true? Now when I try to post using same or other accounts, I am the only one who can see the review so it's not public. I even used different devices and IP addresses, etc... so why the hell am I not able to leave a review and how can I successfully post the same review again?

[LikelyHuman]

There's usually a dispute process for business owners to get the reviews removed. Usually the business owner only has to show that they tried to reach out to resolve an issue with the person who left the review, and if they can show the reviewer didn't respond, even that's enough to just remove the review. They had to do this because people started brigading businesses with negative reviews after seeing them on the news or something, even though the reviewers were never actual patrons.

[WolverineLogan2020]

There's usually a dispute process for business owners to get the reviews removed. Usually the business owner only has to show that they tried to reach out to resolve an issue with the person who left the review, and if they can show the reviewer didn't respond, even that's enough to just remove the review. They had to do this because people started brigading businesses with negative reviews after seeing them on the news or something, even though the reviewers were never actual patrons.

So it looks like it's not a coincidence that they called me. So I wonder if this means if they are now saying I can come back to the practice.. This will require them to write a letter stating this if this is true. What do I need to do in order to post a review again? And why is google not allowing me to post even though I used other accounts including different IP addresses?

[thatchattyfem]

Have you tried going into your google account and the review section, to see if there's a message? Sorry, but a quick search and it looks like it's very easy for places to falsely flag a review to remove it!

[LikelyHuman]

There's usually a dispute process for business owners to get the reviews removed. Usually the business owner only has to show that they tried to reach out to resolve an issue with the person who left the review, and if they can show the reviewer didn't respond, even that's enough to just remove the review. They had to do this because people started brigading businesses with negative reviews after seeing them on the news or something, even though the reviewers were never actual patrons.

So it looks like it's not a coincidence that they called me. So I wonder if this means if they are now saying I can come back to the practice.. This will require them to write a letter stating this if this is true. What do I need to do in order to post a review again? And why is google not allowing me to post even though I used other accounts including different IP addresses?

Well, they probably only called so they could at least say they offered to make another appointment and make it right, so that they could have Google remove the review under dispute. Generally all they need to do is prove that you didn't stay in touch after they attempted to make things right about whatever complaint you lodged. Meanwhile, Google can probably keep track of your devices and things like that to fingerprint you and prevent you from judge re-lodging the complaint in a new review.